Shipping Policy
Last Updated: September 10, 2026
This Shipping Policy applies to orders placed with Ultimate Marketing Inc., also doing business as UM Distributors (“Ultimate Marketing,” “we,” “us,” or “our”).
1. Order Processing
Eligible orders for in-stock merchandise received by 3:30 PM Eastern Time, Monday through Friday, will generally be processed and shipped the same business day.
Orders received after 3:30 PM ET, on weekends, or on recognized holidays will generally be processed on the next business day.
Same-day shipping is not guaranteed. Delays may occur because of account or payment verification, inventory availability, unusually large orders, LTL freight scheduling, severe weather, carrier interruptions, holidays, or other circumstances beyond our reasonable control.
2. Shipping Carriers
We use established carriers, including UPS and qualified less-than-truckload (“LTL”) freight carriers.
Carrier selection depends on the shipment’s destination, weight, dimensions, product type, and service requirements. Ultimate Marketing may select the carrier and shipping method that it determines are appropriate for the order unless different arrangements have been approved in advance.
3. Shipping Options
Standard Shipping: Standard ground delivery generally takes approximately one to five business days after the order has shipped. Delivery times are estimates and are not guaranteed.
Expedited Shipping: Expedited service may be available for an additional charge. Contact our customer-service team before placing or finalizing the order to confirm availability and pricing.
Expedited shipping affects carrier transit time but does not necessarily shorten order-verification or processing time.
4. Shipping Charges and Prepaid Freight
Shipping charges are generally calculated according to shipment weight, dimensions, destination, carrier, and requested service level. Available charges may be displayed during checkout or confirmed by our team before shipment.
Qualifying orders containing at least $1,500 in non-closeout merchandise are eligible for prepaid standard freight within the United States.
Closeout products do not count toward the $1,500 prepaid-freight threshold.
Prepaid freight covers standard transportation only. Additional services and charges—including expedited delivery, additional declared value, liftgate service, residential delivery, inside delivery, limited-access delivery, redelivery, storage, address correction, and other accessorial charges—are not included unless expressly approved in writing.
Ultimate Marketing may update prepaid-freight qualifications, exclusions, and thresholds when reasonably necessary. The terms confirmed for an accepted order will apply to that order.
5. Order Tracking
When tracking information is available, it will generally be sent to the email address associated with the order or made available through the dealer account.
Tracking information may not become active until the carrier receives and scans the shipment. LTL freight tracking may be provided through a carrier reference number or bill of lading.
6. Delivery Areas
Ultimate Marketing currently ships within the United States.
International shipping is not generally available unless specifically arranged and approved by Ultimate Marketing in writing before the order is placed.
7. Delivery Inspection
Dealers are responsible for inspecting shipments promptly upon delivery.
For parcel shipments, report visible damage, shortages, or missing packages to Ultimate Marketing as soon as possible. Keep the original product, cartons, packaging materials, shipping labels, and photographs while the claim is being reviewed.
For LTL freight, inspect the shipment before signing the delivery receipt. Any visible damage or shortage should be described clearly on the delivery receipt or bill of lading before accepting the shipment. Writing only “subject to inspection” may not be sufficient to support a freight claim.
If serious visible damage is present, contact Ultimate Marketing for guidance before refusing the shipment whenever reasonably possible.
Failure to document visible freight damage at delivery may affect our ability to obtain reimbursement or provide a replacement or credit.
8. Lost or Damaged Shipments
If a shipment is lost or damaged in transit, contact Ultimate Marketing promptly at (803) 333-9475. We will assist with investigating the shipment and submitting an available carrier claim.
Carrier claims are subject to the carrier’s rules, documentation requirements, deadlines, exclusions, and liability limitations. A replacement, refund, or credit is not guaranteed until the claim has been reviewed and responsibility has been determined.
9. Standard Carrier Liability and Additional Declared Value
Unless additional declared value or carrier protection is requested and purchased, parcel shipments may be subject to the carrier’s standard maximum liability, which is typically limited to $100 per package.
Customers who want protection above the carrier’s standard limit must request additional declared value when placing the order or ask Ultimate Marketing to place a standing instruction on their account to declare the full order value.
Additional declared-value charges are the customer’s responsibility and will be added to the invoice. These charges apply even when the order otherwise qualifies for prepaid freight.
Declaring a value does not necessarily constitute insurance and does not guarantee payment of a claim. All claims remain subject to carrier requirements, exclusions, documentation, and approval.
10. Incorrect Addresses and Delivery Issues
Customers are responsible for providing complete and accurate shipping information.
Additional charges caused by an incorrect address, address correction, refused delivery, missed appointment, redelivery, storage, limited-access location, or unavailable receiving personnel may be charged to the customer.
11. Policy Changes
Ultimate Marketing may update this Shipping Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Changes will not retroactively alter the shipping terms already confirmed for an accepted order.
12. Contact Us
For questions about an order, freight qualification, expedited service, declared value, or this Shipping Policy, contact:
Ultimate Marketing Inc.
804 Center Street
West Columbia, SC 29169
United States
Email: sales@umdistributors.com
Telephone: (803) 333-9475
Website: www.umdistributors.com